FAQs

Sell

What are the selling fees on RE-NYA?

The fees are very simple and straightforward. For sales of £10* or more, you keep 80% of your sale and RE-NYA’s commission is 20%. Once your sale has been delivered and received by your buyer, the earnings from your sale are yours.

What type of items can we sell?

You can list men’s, women’s and kid’s Asian Fashion on RE-NYA.

Why do I need to provide extra information on custom made items?

As the garment is not made to the standeradised grament size, we need key measurements (bust, waist, waist and shoulders) to help the buyer make a more informed decision on the item.

How long does my product get listed for?

There are no time limits on listings and they will stay listed until sold or if you remove the listing manually.

Buy

What are your shipping options?

We ship all orders to a United Kingdom address’s via Royal Mail. All orders must be placed before 10am for the below shipping options to be applied.

Standard – £5 (3/5 working days)
Next day – £8
Next day before noon – £12

What are the shipping terms?

The shipping terms are dependent on the individual seller. So, make sure you always check their policies on their account.

How do I track my order?

You will receive an email notification including your tracking information and when your package will be shipped.

What are the return & refund policy?

All Paypal transactions, you are entitled to a full refund if:-
1) Your item does not arrive
2) Is damaged
3) Different to the sellers description.